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Location: 8525 FAQ & Troubleshooting

Discussion: ActiveSync Won't Sync

Keyword tags: Windows Mobile 5
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Anonymous  (Get credit for your thread)

Anonymous 		ActiveSync Won't Sync
Feb 29 2008, 7:05 PM EST
Yesterday afternoon my 8525 stopped syncing. I can still make/receive calls and other functions, but I can't get email.

I have tried soft restarts several times, but that doesn't do any good. Should I dare try a hard restart?

Where I can call for tech support? In the AT&T service reps are mystified when I call them. They act as if they've never heard of this model phone. Do you find this valuable?    
browntannis
browntannis		 RE: ActiveSync Won't Sync
Apr 3 2008, 1:35 PM EDT
"Yesterday afternoon my 8525 stopped syncing. I can still make/receive calls and other functions, but I can't get email.

I have tried soft restarts several times, but that doesn't do any good. Should I dare try a hard restart?

Where I can call for tech support? In the AT&T service reps are mystified when I call them. They act as if they've never heard of this model phone."
First, does it Sync when you do a Manual Send/Receive? If so, check your Activesync Schedule settings (Activesync>Menu>Schedulle) to see when it is set to sync.
If you cant sync Manually, do you get an error? If so, what is it? Do you find this valuable?    

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