Discussion: screen cracked! new t-mobile SHADOW - FIRST DAY!

screen cracked! new t-mobile SHADOW - FIRST DAY! Waited 2 years to buy a new phone and go the Shadow. Put it in my pocket and went to my job as a teacher. Took it out at the end of the day and the screen was shot. I was so unfamiliar with these new phones that I thought I hit a wrong button or something. Went through everyone else did on this wiki trying to get it resolved. Will try to push T-mobile and then will sell it. Verizon has a deal for TWO PHONES FOR $79. I'm done with Tmobile!

2. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! After my last post, I and my husband spoke to everyone under the sun at T-mobile and nothing happened. They kept trying to put us off to Asurion for $110 and ultimately told us to go to an on ground store for inspection. Since I had already read the threads, I knew this would only result in us being told that we would have to eat it -- and that is what happened. I filed a complaint with the FCC to which I have received no response. I am searching for the impossible lcd replacement screen and none exist. Then I will sell it, cancel Tmobile and get a new Helio when it makes its next upgrade! Awesome little device. My student showed it to me the other day. It flips in 2 directions and nearly makes breakfast for you...The worst feature of the Shadow is that you have to hold down a key on the keyboard to "dial" a number. I learned my lesson with this one! I have called Tmobile 3 times and got nowhere with anyone. My beef is that you HAVE to use the screen to slide it up, so it has built in breakability. Please take it to Tmobile. They got in trouble for the Dash and Wing screen cracks and when enough calls are logged on they call it a "Known Problem" and will consider a replacement. The Shadow is too new. However, these screens are all pretty much the same no matter what the model.

4. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! Mine took a month and a half, but cracked due to no noticable shock. We didn't drop it, didn't knock it, it just didn't work one afternoon.

Keep this post going, I am SOOOO pi$$ed!

My bill just showed up with a $100 charge for "Out of Warranty". I have been a T-mobile customer for a long time and have been satisfied, but this is them taking advantage of their customers.

6. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! Yes, mine was in my cell phone pocket. It worked when I left home. Five minutes later, I got to work and took it out of my pocket and the interior screen was cracked. The phone wasn't dropped or banged or anything. Clearly it is an incredibly fragile phone. I took it back to the store and not only did they tell me it was my fault but they were kind of rude about it. They said it's out of warranty because it was an "accident". Under that definition, anything at all is an accident! It's a meaningless warranty.

8. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! Same thing happened to me.

I have to say I was really shocked because take care of all my electronics. This is my first broken product in almost 12 years. To see other people had the same problem and see T-mobile blame it on me for crappy workmanship is truly sad.

The phone was in my pocket and I pull it out and it was cracked. I wish HTC designed this phone better to account for fact that this screen is so fragile. I was very excited and thought all the neigh sayers about this phone were incorrect. It was such a disappointment. I won't renew my T-mobile service and will probably not buy a HTC phone again. Let this be a lesson to all you engineers out there. Features don't mean anything if the product keeps mysteriously breaking on people.

10. RE: screen cracked! new t-mobile SHADOW - FIRST DAY!

"Ive now had two of the Shadows. Both screens crack. The first one
Tmobile replaced. The second they won't saying I crushed it. It has to
be a probelm with the screen to break so easy. I'm looking for more
people who have had this problem so I can take it to Tmobile."

same thing happen to me
some one told me to open and see if a cable was unplug from the screen
idk

12. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! mine lasted 2 months and after one drop the LCD cracked! i went to world of wireless and they said it will cost 150$ to replace it! i had no insurance on the phone so when i took it to T-Mobile they sent me away. I am looking for a LCD screen that i could replace it myself but i still cant find one! T-Mobile sucks.

14. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! you people are blaming the wrong people for the cracked screen. T-Mobile doesnt make the shadow adn we dont warranty it either. HTC decides what is and is not covered under warranty. we have to abide by their decisions. so you can complain to T-mobile or you can complain to the company that actually decides whether something is covered by warranty or not. you can call any manucaturer you can think of and every single one of them will say that a cracked screen is considered physical damage and not covered under warranty. so stop being dumb and take reponsibility for your own actions and stupidity and realize T-Mobile has more important things to do than listen to people who cant take care of a cell phone

16. RE: screen cracked! new t-mobile SHADOW - FIRST DAY! Nice try! :))) You are absolutely correct --- duh -- T-Mobile does not make the product, they have no warranty!, they have no responsibility for anything except marketing their name, which sells a faulty compilation of components called a Shadow. Why is it that my other T-Mobile phone had no problem for years while it was in use in the real world of pockets, purses, car seats, pants, holsters and places that MOBILE phones are supposed to survive in? I want my cell phone to take care of me -- not the other way around and "Built Ford Tough." Yes, I was stupid to believe the sales pitch and T-Mobile gave me a new Blackberry, which is just fine, thanks. I do have a new idea, though -- a book called "The Care and Feeding of your Cell Phone."

18. RE: screen cracked! new t-mobile SHADOW - FIRST DAY!

"For the idiot who doesn't put his phone in his pocket, can't imagine where else he puts it. 2 shadows, 2 cracked screens. Getting my 3rd shipped to me this week for free because I bitched and bitched until they told me they would replace it for free. Probably going to sell it on ebay to some poor soul who doesnt know any better and get a blackberry."

Same here!!!!! I just cracked my second phone!