Questions and Facts

Below is a list of Frequently Asked Questions found on this forum. We are compiling them here in hopes that we can make the solutions easier to find.

If you have something that you would like to see added, start a thread on this page with all of the details and once it has been validated, it will be added.


I am unable to connect my HTC Device to Activesync (Win XP) or Windows Mobile Device Center (Vista). What should I do?



How do I access YouTube on my HTC Device.



How do I set a custom ringtone on my device?

On most HTC devices, you can use the following formats as a custom ringtone: *.wma, *.mp3, *midi, *.rmi, *.amr, *.awb, *.m4a.
The first thing you need to do is add the file to your device.

Activesync:

Windows Mobile Device Center:

From and SD Card:

How do I set a custom alert for SMS, MMS, and email?

On most HTC devices, you can use a .wav file as a custom alert for SMS, MMS, and email.

• Loading the .wav file on your device using ActiveSync or WMDC: \
  
  
  • n Activesync, click on "Explore". In WMDC, select "File Management" and "Browse the contents of your device".
  • Click on "My Windows Mobile-Based Device".
  • Click on "Windows". Note: If you do not see "Windows" listed, go to Tools>Folder Options>View Tab> and make sure that you have "Show Hidden Files and Folders" selected.
  • Drag and drop the .wav file into the "Windows" folder.
• Setting the Alert:
  
  
  • On the device, go to: Start>Settings>Sounds&Notifications>Notifications Tab.
  • Select the option from the "Event" drop down.
  • Select the .wav from the "Play Sound" drop down.
  • Tap OK.