Discussion: 8125 touch screen failure design flaw, reply 2 get noticed by HTC

8125 touch screen failure design flaw, reply 2 get noticed by HTC My 8125 touch screen has failed. I also just went past warranty period. I've seen hundeds of others with the same issue while googling a fix...none to be found expect shelling out more cash on a flawed product. If you are sick of companies like this putting products out that are not well tested or ready for prime time and want to spend a couple of minutes to do something about it read on:

1) Post a reply to this thread and state your problem; let this be one master list of those with this issue
2) If you are an HTC representative, let your company know that we are upset and demand an appropriate replacement/fix immediately even for those outside of warranty. This is a pervasive design flaw and you know it
3) Send an email to HTC and let them know you are upset and the problem, it's easy start here: http://member.htc.com/CustomerService/CS_Mail.aspx
4) If you know of a writer in a major technical magazine, I would love to tell them my experience and would put some time and effort into finding others with this same product defect problem
5) If you are or know a lawyer interested in looking into or starting a class action lawsuit against HTC, please contact me at richbutler1 *** a *** yahoo *** com

I am not a litigious person, but this is not right and HTC is skirting the issue. You should really carefully consider their products if this is their behavior.

2. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC I think not. This is HTC hardware and if it was sub-contracted by AT&T(formerly Cingular). Thanks for the idea though. Both AT&T and HTC should be added as defendants in a class action. Thanks for the idea.

4. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC I am having the same problem. HTC suck....

6. RE: 8125 touch screen failure i'm currently travelling in australia and new zealand and the touch screen of my htc tytn doesn't properly work anymore. it really sucks having an unusable phone when you're on the road and i don't think i'm going to buy any other htc phone in the near future again, although they build great stuff.

8. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC I too have a phone the screen just died this phone sucks!!!

10. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC i have the same problem along wit some buttons such as the top arrow button does not function and the speaker to hear from does not work. These phones are too expensive for there to be so many problems!

12. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC All, I am serious about jumping from Sprint if this is what you get after 3 days. HTC could be a product failure instead of recall they are passing the costs on to the consumer.

14. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC One work-around has been remove the battery for 15 seconds and re-insert. It worked for me, its like PC cold boot. My phone is no longer a phone it is a traveling PC. In the early das of DOS and Window 3.1 we had sames issue. I see this following the same path, software brings a host of problems. Time to issues Service Packs for WIndows Mobile.

16. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC Once out of warranty, you need to contact HTC, and yes, the Cingular 8125 is an HTC product sold by AT&T

18. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC search for any product and look for problems you will find threds saying almos the samethings stated here.
i myself and 3 other co workers all have the 8125 for over a year and no problems. i loved the HTC product so much i went and got the tilt as soon as it came out gave the 8125 to my wife all work fine.

i feel bad that your phone craped out on you but maby its is not a disgin flaw but more of and issue with the abuse that a phone takes in your pocket, bag, purse, and even in its case.
take and treat your laptop the way a phone gets treated and see if its screen still works.


Flame on!! (because i will not be back to see it)