I'd like to thank the gang at HTC support (1-866-449-8358) -- it's so rare to find a manufacturer that not only supports it's products but does so for free AND sticks with the problem until it's solved!!!

I've just switched from a PALM 700p to an HTC Touch Pro (Telus, in Canada, CDMA, but I'm sure it's called a FUZE in the US). I've been unabled to sync successfully on either Windows XP or Vista (I bought a Vista machine for Christmas because I was so desperately stuck!!).

We checked all the obvious things and still the sync would run for 18 hours and die with only partial success. After talking with someone at HTC, I deleted the partnership, created a new one, and synchronized JUST the contacts. That worked fine, so I added the Calendar and synced again. Again it worked. I kept on doing this, adding one item at a time until finally I've got everything working -- it seems like it was just too much load to sync everything at once for the first time. The whole process took about 2 hours, but compared to 18 with a failure, that's quite acceptable!!! I notice now that when I change something on the desktop, the sync happens almost at once and takes only a few seconds.

So -- if you're having troubles, you might try this approach! Also see next post!

Cheers, Dallas

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