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Tilt Unresponsive Touch Screen Troubleshooting

Verify that the issue is indeed with the Touch Screen rather than with the device freezing by attempting to use the Hardware Keys. If there is a response, continue troubleshooting as a Touch Screen issue.
Is there a Screen Protector installed on the LCD?

If so, remove it and test the response from the Touch Screen.
Screen protectors can interfere with the sensitivity and accuracy of the Touch Screen.
Attempt to re-align the screen by going to Start>Settings>System Tab>Screen and then tap on Align Screen or press and hold the Center Navigation key and then press the Internet Explorer Button. Note: To ensure accuracy, Screen Alignment must be completed using the device Stylus and no other object.
Align Screen

Does the issue coincide with a recent program addition (including skins, dialers, etc)?
If the issue began around the same time that you installed a 3rd party application(s) on the unit, remove the program(s) by going to Start>Settings>System Tab>Remove Programs:
Tilt Unresponsive Touch Screen Troubleshooting - HTC

After all 3rd party applications have been removed, Soft Reset the device by inserting the tip of the stylus into the reset hole on the bottom of the device. Once the Soft Reset is complete, retest the unit.
If the issue is no longer present, add the 3rd party applications back one at a time, testing thoroughly after each add. If the issue returns after the installation of a 3rd party application, do not use that application and contact the provider to see what other options are available.
If the preceding troubleshooting steps do not resolve the issue, perform a Hard Reset on the device. The preferred method for a Hard Reset is via Start>Settings>System>Clear Storage however, if the device is frozen or the Touch Screen is unresponsive, the Hard Reset will need to be performed by pressing and holding the left and right soft keys while performing a Soft Reset. Warning: All data will be permanently deleted from the device during the Hard Reset process!!!
Tilt Clear Storage

Once the Hard Reset has been completed AND the automatic Customization process had been allowed to complete, the user will need to thoroughly test the unit; if the issue returns, the unit can then be considered for a Warranty Exchange as long as there is no physical or liquid damage.

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Started By Thread Subject Replies Last Post
matusare At&t tilt touch screen non-responsive after hard reset, help. 1 Apr 12 2009, 10:37 PM EDT by denco7
Thread started: Apr 12 2009, 2:47 PM EDT  Watch
i have an att tilt that the touch screen became non responsive i tried to align the screen but i can't do much because i had to click on the non responsive screen so, after reading many posted i decided to do a hard reset i did it but now the screen still being non responsive and i can't tab on in to start windows.. any one knows what to do? please i need help.
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Anonymous AT&T Tilt Touchscreen trouble 4 Apr 12 2009, 3:11 PM EDT by matusare
Thread started: Jul 13 2008, 1:26 AM EDT  Watch
My Tilt touchscreen will not respond and i've hard reseted it and it does not make it to the today screen.
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bloodraid3351 my att tilt the touch screen is not working do i need digtizer or lcd 2 Mar 29 2009, 10:39 AM EDT by Belize2004
Thread started: Jan 21 2009, 11:56 PM EST  Watch
on the screen( front visible screen) there are no cracks and it come on and shows full color but in the background behind the screen it looks like its cracked. and when i try to touch the screen it doesn't work do i need to replace the digitizer or Lcd ??
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