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HTC P4000 and Mogul by HTC

HTC MogulHTC Mogul Quick Specs:

  • 1X-EVDO (Rev A capable*§) dual band, all-digital phone
*depends on carrier and availability
§Sprint to release Rev A upgrade fall of 2007
  • Supports Text Messaging, Email and IM
  • Hands-free speakerphone with voice activated dialling
  • Large touch-screen display
  • Silent vibrating alert and MP3 or Polyphonic or WAV ringtones
  • Speed dialing
  • Voice activated dialing PDA features
  • Microsoft Windows Mobile 5.0 (for PocketPC) (Telus)
  • Microsoft Windows Mobile 6.0 Professional (Sprint, Bell, Alltel)
  • Synchronize Contacts, Calendar events, Tasks, and more with Microsoft ActiveSync
  • Send instant messages and chat with friends online with Pocket MSN Messenger
  • Real-time access to business and personal email accounts (Microsoft Exchange, IBM LotusDomino, POP3 or IMAP4) using Business Inbox
  • Create/Edit Microsoft Word®, Excel®, and view PowerPoint® documents
  • Laptop Internet access through your smartphone - use the P4000 / Mogul as a wireless modem for your laptop via USB modem (Telus) or Bluetooth PAN (Sprint)
  • MP3 and Video player with Windows Mobile Media Player
  • Expandable memory (microSD)
  • 2.0 megapixel camera with 2x digital zoom and video capture support
  • Built in Bluetooth™ Wireless Technology for hand-free headset, stereo headset, car kit, data transfer and Bluetooth PAN (Sprint)
  • Integrated Wi-Fi (with on/off hardware switch)
  • Wireless Sync and Outlook Mobile® for access to POP3, and IMAP email
  • Dimensions - 110 mm x 59 mm x 18.5 mm
  • Weight - 165 grams
  • Screen 320 x 240 pixel, 65K touch-screen QVGA display
  • Battery - Up to 200 minutes talk time and up to 9.5 days standby time


Alltel (USA) PPC-6800 www.alltel.com
Bell Mobility (Canada) PPC-6800 www.bell.ca
Telus Mobility (Canada) HTC P4000 first carrier to offer this phone
Sprint HTC Mogul (PPC-6800) Available via Telesales, Retentions and through www.sprint.com

Verizon XV6800 Reports on PDAPhoneHome of some business customers receiving early shipments.

  • Is the HTC Mogul discontinued after a 6 month run? Rumor has it some of the bugs in the mogul are unfixable via firmware and the unit is to be discontinued.
  • Is HTC working on a fix for the Bluetooth issues on the Sprint Mogul? This phone has been out for 3 months - still no fix mentioned on their site - I guess they don't care!
Answer: There is a new firmware that reduces how choppy your voice is to the other party - but it randomly shuts off the BT!
  • It is widely rumored that this phone has a GPS chip that has been disabled. Will there be a hack or workaround to enable GPS capabilities?
Answer: Not likely, it is AGPS which requires a connected call to get data location.
Alternative Answer: The chip on-board is reported to support multi-mode GPS [satellites only, towers only, or hybrid, essentially]. The question boils down to which features the vendors will disable in ROM. With the XV6700, for example, Verizon completely disabled all on-board GPS except E911.
Answer: The Sprint version comes standard with WM6. Other carrier adoption of WM6 is at the sole descretion of the carrier. Since the Sprint version was offered with WM6, HTC supports it. However if you call HTC tech support they will tell you that they only fully support WM5
Answer: Available now for Telus P4000
  • Is there a theme-creating application that is compatible with this phone?
  • What is the largest capacity microSD card that can be used? 2GB? 4GB?
Answer: 4GB
  • When will this phone be available to US customers?
Answer: This phone is currently available in the US to customers of Sprint. They can obtain this handset via Telesales, Retentions and via Sprints website.

Important Update - HTC/Sprint can't get Mogul working - allowing you to trade it in for a different phone
For those who are frustrated by the defective Mogul - Sprint confirmed they won't have a firmware update available for the Mogul this year even though the phone has been out for 4 months. They are allowing customers who request it to trade it in for another phone.

Compatible Software of NoteActiveSync
(XP and earlier) and Windows Mobile Device Center (Vista) http://www.microsoft.com/windowsmobile/activesync/default.mspx

Mac: "The Missing Sync"

Compatible Skins and Themes (look for WM5, Standard, VGA)

Fast Bluetooth Switcher (toggle BT on/off)

USBModem: Connect a desktop / notebook computer to the Internet. (free trial / $19.95)

Latest Telus Firmware
ROM 2.14.671.3 - ROM Date 8/20/07
Radio Version: 1.40.00

Latest Sprint Firmware
ROM 2.16.651.0 - ROM Date 10/23/07 - causes BT to disconnect frequently
Radio Version: 1.47.00

Latest Bell Firmware
ROM 2.13.666.0 - ROM Date 6/15/07
Radio Version: 1.37.00


P4000 (6800) Complete Review (excellent page!)

HTC P4000 (FAQ, Tips, Support, User Manual, Etc.)

HTC Mogul (FAQ, Tips, Support, User Manual, New ROMs, Etc.)
HTC Bell PPC6800 (FAQ, Tips, Support, User Manual, New ROMs, Etc.)

Accessories from Telus

Order from Telus

HTC Windows Mobile 6 Upgrade Statement (does not specifically mention this phone)

Titan / Mogul / 6800 Forum

Sexy Photos


Change Bluetooth headphones from mono (default) to stereo:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Bluetooth\A2 DP\Settings
UseJointStereo: change the DWORD from “1” TO “0” no quotes.

Unlock Phone
HKEY_LOCAL_MACHINE\Security\Policies\Policies\00001001 = 2
-> Change the value data from 2 to 1
HKEY_LOCAL_MACHINE\Security\Policies\Policies\00001005 = 16
-> Change the value data from 16 to 40
HKEY_LOCAL_MACHINE\Security\Policies\Policies\00001017 = 128
-> Change the value data from 128 to 144
HKEY_LOCAL_MACHINE \Security\Policies\Policies
-> Add new value "0000101b": Dword = 1
Close registry editor and soft reboot.
How to configure VoIP/SIP client in WM6 (audio very quiet, from wrong speaker)


"Unable to obtain a server-assigned IP address" error message
Go to Settings | Connections | Configure Network adapters. Set the 'Remote-NDIS Host' settings to use a specific IP address of, subnet, default gateway

"Can't create a data connection / surf the Internet"
Go to Settings | Connections | Connections | Manage Existing Connections
highlight CDMA1X and click Edit... | leave untouched and click Next |
leave "#777" untouched and click Next | ensure Username, Password and Domain should all be blank and click Finish

Using a Telus HTC P4000 in Canada...."Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator." OR "ActiveSync has encountered a problem on the desktop. " Assuming you have all the latest versions of flash/software (Win Mobile 6, Win Mobile Device Center 6.1) and you are running Outlook 2007 on Vista - put the Office 2007 CD in and run the REPAIR utility. That should do it...

Bell Mobility 2.13.666.0 and Sprint 2.09.651.3 - Alarms do not work when charging. Set Calander alarm for 6AM and charge overnight. It will not Wake. It will work if not on charger.
Sprint 2.09.651.3 - Microsoft Voice Command Confirmation does not work. Disable all conformations in VC Settings.
Sprint 2.09.651.3 - Windows Mobile Device Center issues over USB. Very slow often hangs. Tried setting Advanced USB on and off in device. Easy to lose Profile, some issues may be Vista.
Sprint 2.09.651.3 - Lenovo T60 Vista Laptop won't sync over or do anything over bluetooth except pair. May be Lenovo BT stack but PPC-6700 worked fine.
Sprint 2.09.651.3 - Low memory with clean device to start and seems to leak memory with usage. Some of this is all normal to have memory go down with usuage as file caches etc. expand but causes the device to often run out of memory.

Severe Bluetooth problems covered in the following threads - describing choppy BT / poor quality calls on the PPC6800

An issue has been widely reported regarding choppy outgoing sound when using the PPC6800 paired with a Bluetooth headset. The issue is not limited to any particular headset - just about every single popular BT headset has been reported to have a problem. - A firmware patch has been released 10/23/07 that helps you sound less choppy but now the BT unit shuts off frequently and loses connectivty with your headset. http://download.america.htc.com/RUU_TITAN_SPRINT_WWE_2.16.651.0_1.47.00_SPCS_NV124_0506_SPL106_Ship.exe Call HTC 866-449-8358 and Sprint 1-800-927-2199 - it takes MANY phone calls before they even consider the complaint a real issue as apparently neither actually has one of these phones or a BT headset to do any testing with.

More info:

http://forums.buzzaboutwireless.com/baw/board/message?board.id=SmartPhones&thread.id=679 - forum monitored by Sprint

It will take a week of end user testing before a final report can be given

Latest page update: made by boe_d , Nov 3 2007, 11:04 PM EDT (about this update About This Update boe_d Edited by boe_d

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HughV Sprint Mogul/HTC 6800 Bug List (Hopefully prod development gets this! 7 Yesterday, 7:09 PM EST by Anonymous
Thread started: Nov 30 2007, 4:17 PM EST  Watch
Mogul Bug/Issue List (from 2 phones) 6800 HTC
Running 2.09.651.3 ROM 6/14/07
PRI 1.24_003
PRL 60610
HW Version 0003
Active Sync 4.5.0 Build 5096
1.Using Windows Media player generally is a pain in the neck. Want to be able to just load the card with MP3’s and play them. Don’t need that application in the way, resizing and converting to WMA’s automatically and other nonsense like that. Pressing Music sends one off to the Sprint music store; as much as marketing is into making me interested in that, I'm not. Can't even use that player tab, stuff is off the screen, whatever.
2. Want a way to delete Sprint Software Store and Music and maybe Live Search from the front menu. Just using up screen space.
3. When playing music, power consumption should be kept to an absolute minimum. Eats the battery, playing through Bluetooth. Battery life is generally an issue. Barely lasts a day.
4. If one pauses the music player and has the “start music after phone call’ box checked, and one gets a call (that didn’t get answered), the music starts playing all by itself. What’s that noise coming from my pocket??? Re-start music should only start if one was playing before the call came in!!!
5. Bluetooth quality seems not great, more volume would be good, choppy at times when listening to music (through stereo phones). I saw the ROM update but am wary of the comments that Bluetooth will then randomly cut out.
6. Activesync should have a manual start feature, and before one starts the synchronization, one should be able to set the sync configuration. That is, it seems one can only tell it not to sync something only after it has synced!
See next post for the rest of my diatribe!
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xatrixer Mogul auto-wake-up and "Additional Dialing" Feature 1 Yesterday, 4:42 PM EST by Anonymous
Thread started: Aug 26 2007, 3:04 PM EDT  Watch
I just got the Mogul a couple of days ago. Though it is a very attractive device I did encounter two “problems”. Hopefully someone can give me some hits.

1. after device was turned off by pressing the power button, it will be periodically back on and shows the “Today” screen. Then it will be off as the “power” option was set at 1min. My location (home) has a bad Sprint signal (only 1 to 2 bars). Was the phone getting into the auto-roaming mode? Actually, even with the auto-roaming off, the device still “wakes up” from time to time. Anyone has the same “problem”?

2. I could not figure out how to set “additional dialing” feature. I used to have Treo 650. It has such feature where you can pre-set an 800 number and an additional number after several seconds pause (adding commas after 800 number). IT is very useful when using a prepaid phone card to make international calls. I can assign a favorite key, press it, the phone will dial the 800, and then after a brief announcement from 800 carrier, the phone will start to dial the destination No. Not sure Mogul has the feature or no … or how to set up such easy-dialing feature.

Thanks in advance.
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Anonymous Displaying Battery icon on Today screen 2 Sunday, 11:07 PM EST by Anonymous
Thread started: Sep 6 2007, 1:29 PM EDT  Watch
Does anyone know how to display the battery icon on the Today screen? I just got my HTC Mogul replaced and the new one does not display the normal icons on the today screen (battery, screen orientation, comm manager, backlight)
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Anonymous Free themes software 4 Sunday, 9:44 PM EST by kifmazlan
Thread started: Jul 25 2007, 10:03 AM EDT  Watch
I downloaded a theme to change the default menu but I do not se eit as a selection on the phone after it was installed. Can someone tell me how to get the new themes to work
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Anonymous Can't get into Sprint Music store or open Java app. due to password 2 Friday, 9:01 PM EST by Anonymous
Thread started: Aug 14 2007, 9:13 PM EDT  Watch
I tried getting into the Sprint Music store by clicking on the musical note icon, and I was asked for a password. In parentheses after the request was a suggestion that it might be the last 4 digits of my SSN. I tried that, no go. I also tried 0000 as suggested by a Sprint tech. Still nothing. 1234...also doesn't work. I never set up a 4-digit password for this phone besides my voice mail password. I have seen elsewhere on this site notification that a ROM update is available that will facilitate entry into the Sprint Music Store, but my phone matches the screenshot they display, which tells me I must have the most up to date ROM already, and I am reluctant to do this procedure unless I know I need it. Has anyone else had this issue?
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