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"how do i back everything up? like pull it off and save it to my computer? and how do i do a hard reset? i just have no idea how to do these things... I'm sorry I have been so much trouble"

No worries, this is how you learn. If you can get into your programs, use sprite backup. It is a good backup program that comes with the phone. And it takes you step by step.

To do a hard reset , press the two soft keys ( the two keys with the - on them to the inside of the red and green phone buttons ) While holding these down , take your stylus and do a soft reset ( insert in the little hole to on the bottom of the phone ). The phone will reset to a white screen with directions to proceed. Release the soft keys and follow the directions. If you do not get to this screen, try again, it may be tricky to hold the sokt keys firmly down while soft resetting. This will clear your phone of anything nasty that maybe affectting it.

I try a lot of customization and downloads on my phone and every once in awhile I mess it up . A hard reset usually cures it, I've done it three times this year already. Always start with a soft reset or take the battery out and wait and reinsert it and then as a last resort do a hard reset.

But as I said, you will lose everything !!!, so back up everything you will miss. Sprite back up backs up to a storage card, your storage card is not affected by a reset. If you do not have a storage card, you will need to install Active Sync 4.5 onto your pc, plug your phone into your pc with a usb cable and sync all your data to your computer

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